Prevent Browser Duplication Issues

Browser Duplication Issue

Understanding the Browser Duplication Issue

A common browser-related issue we've encountered arises when users duplicate an entry type window. This can lead to missing information or errors, as browsers don't always carry over all data accurately when duplicating tabs. While we initially observed this in the journal entry process, it can happen in various modules of e·silentpartner, including Jobs, Accounting, PTO, Time Entry, or Expense Management.

What Errors Might You See?

When you duplicate a browser tab while working on an entry-type window.

Example:

Users who duplicate tabs during a manual journal entry process may see an error message indicating discrepancies, such as "total debits not equal to total credits," or other error messages even if the entries are correct. Additionally, after clicking "insert," the screen may go blank, seemingly indicating that the process has stalled. However, refreshing the page reveals that the entry has actually been created despite the misleading blank response.

How to Avoid These Errors

The simplest way to avoid this issue is to refrain from duplicating tabs during the process of adding manual journal entries. Instead, keep all edits and submissions within the original tab to ensure that all information is processed accurately by the browser. By following this best practice, you can avoid unexpected errors and maintain smooth workflows.

Key Takeaway for All Users

This issue isn’t exclusive to journal entries; it can affect any window where data is being entered, whether in Accounting, PTO, Jobs, or any other part of the system. The key point is to never duplicate the entry window tabs. This will help ensure that your data remains intact and your experience with e·silentpartner continues to be seamless and efficient.

Browser Duplication Bug Explained: How It Affects Journal Entries

TL;DR

Duplicating browser tabs can lead to data inconsistencies or errors across various forms in e·silentpartner. It's best to avoid duplicating the entry type windows to avoid potential issues. Always insert your data before duplicating a tab to avoid any potential issues.